DUTIES: Facilitate borrowing and lending in a fast-paced, high-volume Interlibrary Loan department handling over 30,000 transactions per year. Unpack and sort mail (books and other library items), treat borrowed and loaned items (update transactions, print labels; retrieve, mark, & shelve). Employ shipping (UPS, FedEx) and online delivery (Odyssey, Ariel, Illiad) software. Maintain shipping supplies. Assist other library departments with shelving, packing, and delivery as needed.
REQUIREMENTS: Willingness and ability to learn a variety of specialized applications in Microsoft Windows environment. Proven customer service skills. Proven attention to detail. Willingness and ability to lift books off shelves and move loaded book trucks. Familiarity with CUNY library systems and services preferred. Experience using library resources to locate electronically held items preferred. Spoken and written English language proficiency for interaction, correspondence, note-keeping, and documentation. Non-English language proficiency a plus.
HOURS PER WEEK: 18-20 hours/week M-F between 9AM and 5PM. Cover letter and resume to Jessica McGivney, Interlibrary Loan Supervisor, firstname.lastname@example.org