CLICS: CUNY Libraries Inter-Campus Service
Request a book from one CUNY library to be delivered to another.
Brooklyn College Library's CLICS tutorial
- Check & Renew Requests using My Library Account
- Instructions
- FAQ
Make a Request
- Search the CUNY+ Union Catalog
- Click title to display the book record
- Click Request a Copy
- Enter your username and password
- Both are your CUNY library barcode number, until you change the password
- Select your pick-up location from the drop-down menu
- Click Go to finish. You will see a confirmation message.
- Email goes to you when your book is available
- Log out of your CUNY+ session
- Renew items online in CUNY+ "My Account"
- Renewals and fines of lending library apply, see CUNY Libraries Circulation Policies
- Queens College, Brooklyn College, and City College cancel requests for music scores which may be borrowed and returned in person at these libraries
- BMCC cancels requests for CDs which may be borrowed and returned in person
- Grad Center allows CD, DVD, VHS via CLICS; other CUNY libraries do not
- Use "Request This Copy" to request or hold a targeted item in local CUNY library catalog
CLICS FAQ
How long will it take?
Target turnaround is 2-3 days, excluding weekends and holidays. Requests submitted before 4 p.m. Sunday - 4 p.m. Thursday are retrieved the following business day. Couriers pick up later same day or next day. Requests made 4 p.m. Thursday to 4 p.m. Sunday are processed Mondays. Requests from the Hunter Health Professions and the School of Social work libraries route to the Hunter Main Library first, taking more time. NYC traffic, CUNY library systems problems, and library staffing all impact delivery time.
What if something I requested can't be found?
You will receive email that your request can't be filled. You may request it again from another CUNY library, or from ILL if otherwise unavailable within the CUNY system. If you wait longer than 4 days for your request, contact your home CUNY library circulation department or the lending CUNY library circulation department.
- Which materials may not be requested via CLICS?
- Queens College, Brooklyn College, and City College will not loan music scores through CLICS. Borrow and return scores in person to these CUNY libraries. Loan of CDs, DVDs, and VHS through CLICS is governed by individual CUNY library policy. Libraries receiving CLICS requests for any non-circulating material will cancel a CLICS request prompting an email notification to the requestor. Graduate Center may make InterLibrary Loan ILL requests for any item unavailable for any reason via CLICS: books, scores, music, and film. Note in the ILL request form if CUNY-owned, but unavailable via CLICS.
- What if no CUNY copies are available?
- You can request to be next in line for CUNY borrowed copies; you may also request books unavilable in CUNY+ through Interlibrary Loan. CUNY users must use Interlibrary Loan offered by their home institutions.
- What if I want to get the book before somebody else gets it?
- To get a book right away, go get it yourself. If you take it to the circulation desk, you will be able to borrow even if there are hold requests on it. Others may then place holds on the book after you check it out, interrupting your ability to renew the book. If a book is requested for reserve, individuals may not borrow it until it is placed on reserve.
- What if I want a particular copy from a certain CUNY library?
- You can make "targeted" requests by going into a local CUNY library catalog, and using the "Request this Copy" button. You may also request specific copies with the help of library circulation desk staff. These show up in "My Account" as "Hold Requests."
- I didn't get an email about my CLICS request!
- If you don't get an email within a few days, check CUNY+ "My Account" under "Title Level Requests" to see items are "Ready for Pickup". Check your email address there. If it is not current, take your CUNY id to the nearest CUNY library circulation address for an update. You may contact the lending CUNY library circulation department to prompt a search for or cancellation of your CLICS request, allowing the request to cycle to the next CUNY institution in the auto-
- How do I delete a CLICS request?
- Delete a CLICS request in "My Account" then by clicking on the number following "Title Level Requests." If the Delete button appears you may delete the request. If the button does not appear, the request is already in process and cannot be deleted.